Description

You will own onsite technical assistance and end-user support for hardware, software, and network devices.

Responsibilities

• Install and configure desktops, laptops, mobile devices, peripherals, and related software.
• Execute break-fix tasks, deskside support, IMACDs, data migrations, and hardware refreshes.
• Manage the ticket queue to ensure resolution within defined service level agreements.
• Perform security and compliance tasks including access reviews, risk assessments, and maintenance of verification logs.
• Coordinate with vendors for hardware repairs and with Level 3 support groups for service enhancements.

Required Skills

• 1 to 3 years of technical experience in end-user support.
• Proficiency in performing Break Fix, Deskside Support, IMACDs, and Data Migration.
• Experience with hardware installation and software configuration.
• Ability to provide onsite technical assistance and handle onsite updates or configuration changes.
• Experience managing ticket lifecycles and communicating status updates to users.
• Ability to provide on-call support on a rotational basis.
• Experience with facility inspections and maintenance of verification logs.

Key Skills

Education

Any Gradute