Description

You will provide on-site IT support, diagnosing and resolving desktop issues for clients.

Responsibilities

• Perform analysis, diagnosis, and resolution of desktop problems on-site.
• Install, configure, test, maintain, monitor, and troubleshoot workstations and mobile devices.
• Utilize the ticket management system to record, update, and resolve helpdesk tickets.
• Collaborate with global support groups to troubleshoot client issues.
• Write technical support documentation, including Knowledgebase articles.

Required Skills

• Minimum 5+ years of relevant experience in Desktop Support or IT Helpdesk.
• Hands-on experience troubleshooting and repairing PCs, laptops, and printers.
• Proficiency supporting Windows 7, Windows 10, Windows 11, and MAC OS.
• Experience with VPN, Soft Phones, Remote Desktop, and VDI.
• Experience supporting Phone and Tablet environments (Windows, iPhone, iOS, Android).
• Direct experience with ServiceNow ticketing system.
• Strong written and verbal communication skills.
• Ability to work autonomously and manage multiple tasks under pressure.

Key Skills

Education

Any Gradute