Description

You will provide on-site IT support, diagnosing and resolving desktop issues for clients.

This role is on-site.

Responsibilities

• Diagnose and resolve desktop problems on-site, including workstations, mobile devices, and printers.
• Install, configure, test, maintain, and monitor client hardware and software environments.
• Manage the full lifecycle of helpdesk tickets using ServiceNow, ensuring accurate recording and resolution.
• Collaborate with global support groups to troubleshoot complex client issues.
• Write and maintain technical support documentation and Knowledgebase articles.

Required Skills

• 5+ years of relevant experience in Desktop Support or IT Helpdesk.
• Hands-on experience troubleshooting and repairing PCs, laptops, and printers.
• Proficiency supporting Windows 7, Windows 10, Windows 11, and macOS.
• Experience with VPN, Soft Phones, Remote Desktop, and VDI.
• Experience supporting phone and tablet environments (Windows, iPhone, iOS, Android).
• Direct experience with the ServiceNow ticketing system.
• Strong written and verbal communication skills.
• Ability to work autonomously and manage multiple tasks under pressure.

Key Skills

Education

Any Gradute