Description

You will provide second-line investigation and diagnosis for IT incidents.

Responsibilities

• Resolve and close incidents and service requests according to procedures and timelines.
• Log incident and service request details in the ITSM tool.
• Communicate incident progress to clients and ensure tickets are updated until resolution.
• Perform IMAC (Install, Move, Add and Change) on end-user hardware, including PCs, laptops, mobile devices, and printers.
• Conduct hardware and software maintenance, troubleshooting PC incidents and VIP requests.
• Manage centralized hardware stocking, local site inventory, and asset management, including break/fix services.

Required Skills

• 5+ years of experience in IT support.
• Proficiency with ITSM processes and tools like ServiceNow and Remedy.
• Experience with Ms Office suite.
• Ability to perform hardware and software provisioning, imaging, and workstation setup.
• Familiarity with IT policies and adherence to QHSE standards.
• Experience coordinating with third-party vendors for issue resolution.
• Capability in performing on-site admin tasks such as OS migration and backups.
• Knowledge of IT security issues and virus elimination assistance.

Preferred Skills

Key Skills

Education

Any Gradute