Description

You will resolve IT incidents, manage hardware assets, and support end-users on-site.

This role is on-site.

Responsibilities

• Investigate and diagnose second-line IT incidents, resolving and closing them within established timelines.
• Log incident details in ITSM tools and communicate progress to clients until resolution.
• Perform IMAC tasks (Install, Move, Add, Change) for PCs, laptops, mobile devices, and printers.
• Manage centralized hardware stocking, local site inventory, and asset lifecycle including break/fix services.
• Conduct hardware/software maintenance, OS migrations, backups, and VIP request support.

Required Skills

• 5+ years of experience in IT support or desktop engineering.
• Proficiency with ITSM processes and tools such as ServiceNow and Remedy.
• Experience with hardware and software provisioning, imaging, and workstation setup.
• Strong proficiency with the Microsoft Office suite.
• Ability to perform on-site admin tasks, including OS migration and data backups.
• Familiarity with IT security issues, virus elimination, and adherence to QHSE standards.
• Experience coordinating with third-party vendors for issue resolution.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Gradute