Description

Provide Tier I and II technical support to internal users, external customers, and vendors.

Responsibilities

• Install, deploy, troubleshoot, and repair hardware including workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
• Maintain and manage the lifecycle of software deployments, specifically Windows operating systems and Microsoft Office Suite.
• Manage detailed records within workload, asset management, and administrative applications.
• Apply routine troubleshooting methodologies to resolve issues and minimize user impact.
• Communicate technical solutions to users in non-technical terms via phone, email, or in person.

Required Skills

• 6+ years of technical support experience, or an Associate degree in a relevant field with 4+ years of experience.
• Proficiency with Windows operating systems.
• Hands-on experience with Microsoft Office Suite.
• Familiarity with general networking and customer/server concepts.
• Proven ability to manage hardware lifecycle and software maintenance.
• Strong documentation skills using checklists to ensure consistency.
• Ability to work independently and manage assigned tasks self-directedly.

Key Skills

Education

Any Graduate