Description

Lead the desktop support team in resolving technical issues and maintaining IT standards.

Responsibilities

• Supervise and mentor desktop support technicians.
• Resolve escalated technical issues and troubleshoot IT problems.
• Interact with users to solve IT issues and gather feedback.
• Maintain procedure documentation and generate performance reports.
• Coordinate with other IT teams for issue resolution and project support.

Required Skills

• Hands-on desktop support experience.
• Proven ability to troubleshoot IT problems.
• Experience in team management and technician mentorship.
• Skilled in technical issue escalation and resolution.
• Capable of IT policy implementation and enforcement.
• Proficient in technical documentation and reporting.
• Strong security awareness and practice enforcement.
• Any graduate degree.

Key Skills

Education

Any graduate