Description

You will provide onsite and remote technical support for a diverse range of user devices and infrastructure.

Responsibilities

• Resolve hardware, software, and connectivity issues across Windows, Mac OSX, Linux, iOS, and Android platforms.
• Manage the full asset lifecycle, including inventory tracking, license compliance, and OEM warranty coordination.
• Execute tech refresh cycles and participate in new hire induction programs.
• Perform system administration tasks including software installations, updates, and configurations for Mac and Windows.
• Provide site support for racks, network equipment, power, servers, switches, APs, and UPS units.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency troubleshooting Windows, Mac OSX, Linux, iOS, and Android.
• Experience ensuring cross-platform compatibility between Mac and Windows systems.
• Hands-on experience with hardware and software asset management.
• Ability to conduct user training sessions and create educational resources.
• Practical knowledge of server and network hardware support, including switches and APs.
• Bachelor's degree or equivalent graduate level education.

Key Skills

Education

Any Graduate