Description

Provide technical support and hardware/software maintenance for end-users in Antigo, WI.

Responsibilities

• Troubleshoot operating systems, computer hardware, software, and basic networking issues.
• Manage computer OS provisioning, imaging, and hardware replacements.
• Handle software installation, uninstallation, and preventative maintenance tasks.
• Document all work and resolutions within ticket work logs.
• Maintain asset management, tracking, and 5S workspace organization.

Required Skills

• 5+ years of experience in IT support or similar roles.
• Help Desk Support experience.
• Proficiency in software installation and uninstallation.
• Ability to establish priorities and manage multiple tasks simultaneously.
• Strong critical thinking for interpreting technical problems.
• Effective communication skills for interacting with clients, supervisors, and staff.
• Knowledge of CUI and DoD ITAR regulations.
• Ability to maintain focus during long-duration projects.

Key Skills

Education

ANY GRADUATE