Description

You will provide technical assistance and support to end-users to ensure hardware, software, and peripherals function correctly.

This role is on-site.

Responsibilities

• Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and other end-user devices.
• Install, configure, and maintain hardware components including CPUs, memory, hard drives, and graphics cards, and reimage devices.
• Manage software installation, configuration, updates, and patches for operating systems and applications.
• Troubleshoot network connectivity issues for wired and wireless connections and configure networked devices like printers.
• Provide remote support via phone, email, or remote desktop tools and maintain accurate records of all support requests.

Required Skills

• CompTIA A+ certification.
• 5+ years of proven experience troubleshooting desktop, laptop, and peripheral hardware and software.
• Experience with device reimaging and hardware component maintenance.
• Ability to resolve wired and wireless network connectivity issues.
• Experience providing technical support via remote desktop tools, telephone, and chat.
• Bachelor’s or associate degree in computer science, information technology, or a related field.
• Knowledge of implementing security updates and antivirus software.

Preferred Skills

• Experience with Quality Management Systems.

Key Skills

Education

Any Graduate