Description

Provide technical support and resolve system-level issues for customers through various communication channels, including on-site visits.

This role is on-site.

Responsibilities

• Troubleshoot and resolve software and hardware issues using standard diagnostic protocols.
• Respond to customer support cases via phone, email, and chat while providing regular updates.
• Document customer issues accurately and escalate complex cases to Level 3 or product champions.
• Work with Engineering to diagnose, replicate, and debug technical problems.
• Perform on-site customer visits and travel weekly to support client needs.

Required Skills

• 5+ years of experience in a technical domain.
• Strong SQL skills with the ability to understand complex statements.
• Technical knowledge of storage systems and TCP/IP.
• Proficiency with Windows Operating Systems and Windows Active Directory.
• Experience using MS Excel and Outlook.
• Ability to manage multiple urgent issues in parallel.
• Familiarity with CCD and/or digital camera technologies for video image quality tuning.

Key Skills

Education

Any Graduate