Description

You provide technical assistance to over 700 internal users in a 24x7 environment, resolving hardware and software inquiries.

Responsibilities

• Support and maintain corporate technology systems, including software installation, patching, and environment setup.
• Troubleshoot errors related to hardware, software, and mobile technologies.
• Develop specifications based on business requirements and document system logic, testing, and changes for SOX compliance.
• Coordinate and perform testing for environment changes with process owners.
• Communicate complex technical concepts to non-technical clients and collaborate with developers and application analysts.

Required Skills

• 2-5 years of relevant work experience in technical support.
• Proficiency with Active Directory and Windows Server (2000 or higher).
• Experience managing Microsoft Office (2000 or higher) and Exchange (2007 or higher).
• Hands-on experience with virtualization technologies including VDI, Citrix, and VMware.
• Knowledge of Windows-based hardware, software applications, and database structures.
• Experience supporting mobile and cellular technologies such as iPad, tablets, and iPhone.
• Strong analytical and communication skills.
• Ability to perform ad-hoc reporting and interface file management.

Preferred Skills

• ServiceNow experience.

Key Skills

Education

Any Graduate