Description

You will provide Tier 1 and Tier 2 technical support to end-users covering hardware, software, operating systems, and network issues.

Responsibilities

• Install, configure, and troubleshoot desktops, laptops, printers, and peripheral devices.
• Manage user accounts, permissions, and access controls using Active Directory.
• Perform routine maintenance, upgrades, and patching on endpoints.
• Troubleshoot connectivity issues across LAN, WLAN, VPN, and remote access.
• Maintain accurate documentation of incidents, resolutions, and asset inventory.

Required Skills

• 3–5 years of proven experience in desktop or IT support roles.
• Strong knowledge of Microsoft Windows OS and Office 365 environments.
• Hands-on experience with Active Directory, DNS, DHCP, LAN, WLAN, and VPN.
• Familiarity with ticketing systems like ServiceNow or Jira.
• Ability to troubleshoot connectivity issues.
• Excellent communication and customer service skills.

Key Skills

Education

Any Graduate