Description

You provide onsite technical support for hardware, software, and connectivity issues at dedicated locations.

Responsibilities

• Deploy software images and packages and manage equipment refresh projects, including installation and status reporting.
• Resolve hardware and software incidents that remote support cannot address, covering desktops, mobile devices, and peripherals.
• Coordinate with third-party vendors for equipment warranty, repairs, and facility-related cabling or connectivity issues.
• Manage spare parts and equipment pools for workstation depot services and maintain asset information in configuration management databases.
• Perform physical and logical connectivity troubleshooting from wall jacks to wireless network interface cards, and support VIP users with onsite technology training.

Required Skills

• 5+ years of experience in desktop support or technical troubleshooting.
• Proven ability in incident resolution and restoring equipment functionality.
• Hands-on experience with desktop devices, mobile devices, docking stations, and printers.
• Experience with software installation, configuration, and data transfers during equipment replacements.
• Knowledge of VPN client software and wireless network connectivity.
• Experience managing warranty repairs and coordinating with third-party providers.
• Familiarity with configuration management databases.

Preferred Skills

• Any Graduate education level.

Key Skills

Education

Any Graduate