Description

You will provide technical support and hardware/software troubleshooting for onsite and remote users.

Responsibilities

  • Image and configure laptops, desktops, and printers for distribution to users and special projects.
  • Diagnose and resolve hardware, software, and network connectivity issues via telephone, email, chat, or remote tools.
  • Manage user account provisioning and administration within Active Directory and Exchange.
  • Document all work requests, incidents, and resolutions using ITSM ticketing systems.
  • Escalate complex technical issues to 2nd and 3rd level support staff and coordinate with external vendors.

Required Skills

  • 5+ years of hands-on experience in desktop support.
  • Proficiency with Windows client OS (Windows 10, 7, Vista, XP, 2000) and Windows Server (2008, 2003, 2000).
  • Experience managing user accounts in Active Directory and Exchange 2003/2007.
  • Practical knowledge of ITSM tools such as Remedy, HP Service Center, Peregrine, or ServiceNow.
  • Ability to use remote desktop applications including SMS, Bomgar, WebEx, Live Meeting, and Windows native tools.
  • Advanced troubleshooting of MS Office Suite (Word, Excel, PowerPoint, Outlook, Project, Visio, Lync) and Adobe Acrobat.
  • Experience supporting mobile devices (iPhone and Android) and VPN/remote dial-in connectivity.
  • Ability to troubleshoot Java and Flash player issues.
  • Skill in managing internet browsers including Chrome, Firefox, and Explorer.

Key Skills
Education

Any Gradute

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