Description

You will provide technical support by diagnosing and resolving hardware, software, and network incidents.

Responsibilities

• Diagnose and resolve complex hardware, software, and network incidents under general supervision.
• Prioritize and resolve customer and team issues based on urgency and service needs.
• Escalate tickets to appropriate technical teams as required.
• Follow established IT service processes, procedures, and work instructions.
• Participate in assigned technical projects and perform overtime duties when pre-approved.

Required Skills

• 3+ years of experience in technical support roles.
• Proficiency in troubleshooting hardware and software issues.
• Experience with hardware and software installation.
• Working knowledge of Active Directory.
• Understanding of IT service processes.
• Ability to manage incidents and requests according to priority.
• Bachelor's degree or equivalent graduate education.

Key Skills

Education

Any Graduate