Description

Diagnose and resolve complex hardware, software, and network incidents for end users. Manage incidents according to priority and service needs while following established IT service processes.

This role is on-site.

Responsibilities

• Diagnose and resolve hardware, software, and network incidents under general supervision.
• Prioritize and resolve customer and team issues based on urgency and service needs.
• Escalate tickets to appropriate technical teams as required.
• Follow established IT service processes, procedures, and work instructions.
• Participate in assigned technical projects and perform pre-approved overtime duties.

Required Skills

• 3+ years of experience in technical support roles.
• Proficiency in troubleshooting hardware and software issues.
• Experience with hardware and software installation.
• Working knowledge of Active Directory.
• Understanding of IT service processes.
• Ability to manage incidents and requests according to priority.

Preferred Skills

• Bachelor's degree or equivalent graduate education.

Key Skills

Education

Any Graduate