Description

job responsibilities include:

Provide enterprise end-user support, including troubleshooting laptops, desktops, printers, peripherals, and Windows OS issues.

Perform Windows 11 upgrades, IMACD (Install, Move, Add, Change, Decommission) activities, hardware maintenance, and image management.

Support and manage inventory tracking, asset lifecycle management, and equipment refresh activities.

Deliver high‑quality customer-facing support, ensuring excellent customer satisfaction and service desk performance.

Utilize tools such as BigFix for Windows EUC patching and endpoint maintenance.

Troubleshoot and support Microsoft 365 applications, including Outlook and Microsoft Teams.

Provide support for Audio/Video issues, conferencing solutions, and collaboration tools.

Perform user and system support using Active Directory and Remote Desktop tools.

Escalate complex issues appropriately while coordinating with other IT teams to ensure timely resolution.

Desired Qualifications:

High School Diploma or equivalent; technical certifications or associate degree preferred.

3–5+ years of experience in desktop / end-user support or service desk environments.

Strong hands‑on experience with Windows OS, laptop and desktop troubleshooting, and hardware support.

Experience with inventory management and asset tracking systems.

Familiarity with BigFix for endpoint patching and device management.

Experience supporting Active Directory, Remote Desktop, and enterprise collaboration tools.

Strong customer service, communication, and interpersonal skills.

Ability to work independently while collaborating effectively within a team

Key Skills

Education

Any Graduate