Description

You will provide enterprise end-user support, troubleshooting Windows OS, hardware, and peripherals while managing the full device lifecycle.

This role is on-site.

Responsibilities

• Troubleshoot and resolve issues with laptops, desktops, printers, and Windows OS environments.
• Perform Windows 11 upgrades, IMACD activities, and hardware maintenance.
• Manage inventory tracking, asset lifecycle, and equipment refresh activities.
• Support Microsoft 365 applications, including Outlook and Teams, and resolve audio/video conferencing issues.
• Utilize BigFix for endpoint patching and Active Directory for user and system support.

Required Skills

• 5+ years of experience in desktop or end-user support.
• Strong hands-on experience with Windows OS and hardware troubleshooting.
• Proficiency with BigFix for endpoint management and patching.
• Experience supporting Active Directory and Remote Desktop tools.
• Familiarity with Microsoft 365 applications and enterprise collaboration tools.
• Experience with inventory management and asset tracking systems.

Preferred Skills

• Associate degree or technical certifications.
• Strong customer service and communication skills.

Key Skills

Education

Any Graduate