Description

You will manage desktop infrastructure and resolve technical issues for end-users.

This role is on-site.

Responsibilities

• Diagnose and resolve hardware, software, and network connectivity issues.
• Manage user accounts, permissions, and group policies in Active Directory.
• Support Microsoft Exchange email configuration and troubleshooting.
• Maintain and deploy Citrix and VPN solutions.
• Track and resolve tickets using ServiceNow.

Required Skills

• 5+ years of experience in desktop support or IT operations.
• Strong proficiency with Windows OS and Microsoft Office Suite.
• Hands-on experience with Active Directory administration.
• Familiarity with Exchange server management.
• Experience supporting Citrix environments and VPN connections.
• Proficiency in ServiceNow for ticketing and ITSM.
• Bachelor's degree in a related field.

Preferred Skills

• Experience with remote desktop support tools.

Key Skills

Education

Bachelor's degree