Description

Provide technical support for hardware, operating systems, networks, and applications across multiple offices.

Responsibilities

• Manage Level 1 and 1.5 service incidents from report to resolution.
• Install, configure, and image desktops, laptops, printers, and mobile devices.
• Triage requests and monitor ticket progress to ensure compliance with service level agreements (SLAs).
• Document all resolutions and technical details accurately within ServiceNow.
• Maintain IT inventory, assets, and deployed software records.

Required Skills

• 1+ years of experience in systems analysis, development, or data coordination.
• Proficiency with ServiceNow ticketing and performance monitoring tools.
• Extensive experience supporting Microsoft Operating Systems and the Office Suite.
• Hands-on experience troubleshooting software and hardware issues.
• Ability to support Android and iOS devices.
• Experience using remote control tools such as WebEx and RDP.
• Capability to lift and install equipment up to 50 lbs.
• Strong data coordination and documentation skills.

Preferred Skills

• Experience installing and configuring Windows 7 and 10 in enterprise environments.
• ITIL Certification.

Key Skills

Education

Any Graduate