Description

Provide on-site technical support for end-users within a healthcare environment.

This role is on-site.

Responsibilities

• Resolve daily technical issues and handle hardware/software troubleshooting requests.
• Install and configure PCs, software, and peripherals including scanners, printers, and card readers.
• Manage and address tickets within ServiceNow or Remedy queues.
• Reimage systems and apply antivirus updates and Microsoft patches.
• Maintain detailed service ticket documentation to ensure timely resolution.

Required Skills

• 3+ years of desktop support experience.
• Hands-on experience with Windows 10.
• Proficiency with Microsoft Office Suite and Outlook 2019.
• Experience using ServiceNow or Remedy ticketing systems.
• A+ Certification.
• Ability to work fully on-site in Brooklyn, NY.
• Strong communication skills.

Key Skills

Education

Any Gradute