Description

You will provide technical support for computer hardware, operating systems, networks, and applications in a multi-office environment.

Responsibilities

  • Manage level 1 and 1.5 service incidents and requests from report to resolution.
  • Install, configure, and image desktops, laptops, printers, and mobile devices.
  • Triage requests and monitor ticket progress to ensure compliance with service level agreements (SLAs).
  • Document all resolutions and technical details accurately within the ServiceNow ticketing system.
  • Maintain IT inventory, assets, and deployed software records.
  • Troubleshoot hardware, software, and wireless network issues for local and remote users.

Required Skills

  • 1+ years of experience in systems analysis, development, or data coordination.
  • Proficiency with ServiceNow ticketing and performance monitoring tools.
  • Extensive experience supporting Microsoft Operating Systems and the Office Suite.
  • Hands-on experience troubleshooting software and hardware issues.
  • Ability to support Android and iOS devices.
  • Experience using remote control tools such as WebEx and RDP.
  • Capability to lift and install equipment up to 50 lbs.
  • Strong data coordination and documentation skills.

Preferred Skills

  • Experience installing and configuring Windows 7 and 10 in enterprise environments.
  • ITIL Certification.

Key Skills
Education

Any Graduate

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