Description

Provide technical support and hardware lifecycle management for internal users, external customers, and vendors.

This role is on-site.

Responsibilities

• Install, deploy, troubleshoot, repair, and maintain hardware and software across the organization.
• Provide Tier I and Tier II support for the organizational service portfolio.
• Manage detailed records within workload, asset management, and administrative applications.
• Follow documentation and checklists to ensure technical consistency and efficiency.
• Communicate technical resolutions to users using non-technical terms.

Required Skills

• 3+ years of experience in desktop support.
• Proficiency in hardware installation and deployment.
• Experience with hardware repair and maintenance.
• Proven troubleshooting methodologies to resolve technical issues.
• Ability to work independently and manage assigned tasks self-directedly.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree