Description

You will provide first-line technical support and desk-side assistance to resolve hardware and software issues.

Responsibilities

• Resolve user queries via phone, email, and desk-side support.
• Troubleshoot Windows and macOS operating systems, O365/M365 applications, and unified communication tools like Teams and Zoom.
• Manage user profiles, data backups, printers, shared drives, and network connectivity issues.
• Deploy standard images to desktops and laptops using Endpoint Manager/Intune.
• Log all incidents, tasks, and problems in the ticketing system and escalate complex issues to senior staff.
• Perform meeting room checks and maintain collaboration equipment.

Required Skills

• 5+ years of experience in desktop support or similar technical roles.
• Proficiency in troubleshooting Windows 10 and 11, including migration tasks.
• Experience managing Windows user profiles and data backups.
• Hands-on experience with Microsoft 365 applications and unified communications.
• Knowledge of network connectivity troubleshooting and shared drive management.
• Ability to deploy device images via Endpoint Manager/Intune.
• Experience with hardware troubleshooting for desktops, laptops, and meeting room equipment.
• Bachelor's degree or equivalent graduate education.

Preferred Skills

• Familiarity with Azure AD and broader IT Infrastructure tools.

Key Skills

Education

Any Graduate