Description

You will manage end-user computing support, handling IMACD tasks, hardware troubleshooting, and Windows imaging in an on-site office environment.

This role is on-site.

Responsibilities

• Perform IMACD tasks (Install, Move, Add, Change, Dispose) for all end-user computing equipment and software.
• Image, reimaging, and provision Windows operating systems and software using SCCM and Ghost.
• Troubleshoot hardware, peripherals, printers, and mobile devices (iOS, Android, Blackberry).
• Manage Microsoft Active Directory, Group Policy Objects (GPO), and remote desktop connectivity.
• Document issues, update knowledge articles, and resolve tickets using the trouble ticketing system.

Required Skills

• 5+ years of experience in desktop support or IT operations.
• Proficiency with Microsoft Windows clients (10, 7) and servers (2012, 2008 R2).
• Hands-on experience with SCCM, Active Directory, and GPO.
• Ability to lift/carry up to 50 lbs and move equipment safely.
• Experience with imaging utilities (Ghost, SCCM) and remote access tools.
• Strong troubleshooting skills for Microsoft Office Suite and Exchange.
• Ability to work on-call during off-hours (5 PM–8 AM) and weekends for P1/P2 tickets.
• Willingness to travel to nearby sites as needed.

Preferred Skills

• Functional knowledge of Apple OS X.
• Experience with hard drive encryption software.

Key Skills

Education

Any Gradute