Description

You provide on-site IT support for end-user devices and site infrastructure.

This role is on-site.

Responsibilities

• Provide L2 support for laptops, desktops, tablets, printers, and peripherals.
• Troubleshoot Windows OS, Office 365, business applications, Android, and iOS devices.
• Perform imaging and re-imaging of devices according to security policies.
• Log, track, and resolve incidents using ServiceNow or similar ITSM tools.
• Support site infrastructure including printers, MFDs, cabling, servers, and network devices.

Required Skills

• 5+ years of experience in IT Support, Service Desk, or Desktop Support.
• Strong hands-on experience with Microsoft Windows and Office 365.
• Experience supporting hardware and peripherals in an on-site environment.
• Knowledge of ITIL processes (Incident, Change, Asset Management).
• Experience using ServiceNow.
• Ability to work independently and travel to nearby sites.

Key Skills

Education

Any Graduate