Description

You will provide on-site technical support and hardware maintenance within an enterprise environment.

Responsibilities

• Repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware.
• Execute IMAC (Install, Move, Add, Change) tasks, including large-scale printer migrations and PC refreshes.
• Manage and document work using ServiceNow and visual task boards.
• Troubleshoot software, computer peripherals, and network hardware performance issues.
• Perform backup, recovery, and security procedures for end-user data and server equipment.

Required Skills

• 5+ years of experience in an enterprise environment.
• Proficiency in troubleshooting, ticket management, and break-fix procedures.
• Hands-on experience with IMAC workflows.
• Experience with ServiceNow ticket systems.
• Ability to perform hardware setup, configuration, and asset management.
• Skill in installing, configuring, and maintaining physical network components.
• Experience assisting with server equipment upgrades, patches, and maintenance.
• Ability to provide face-to-face technical support to end users in-person.
• Degree or any graduate level education.

Key Skills

Education

Any Graduate