Description

Provide second-line technical support for desktops, laptops, and mobile devices to ensure business continuity.

This role is on-site.

Responsibilities

• Diagnose, repair, and resolve hardware and software issues for desktops, laptops, thin clients, tablets, smartphones, and printers.
• Manage the full lifecycle of support requests by categorizing, prioritizing, and documenting tickets within ServiceNow.
• Perform system administration tasks including reimaging computers, backing up data, and managing MS Active Directory users and groups.
• Maintain asset inventory accuracy and execute equipment moves following health and safety guidelines.
• Provide on-site support for remote offices and participate in shift arrangements, including out-of-hours work.

Required Skills

• 5+ years of experience in IT support or a related field.
• Proficiency with Microsoft Windows 10 and Office 365.
• Hands-on experience with MS Active Directory administration.
• Technical knowledge of IT infrastructure including printers, handhelds, and basic network connectivity.
• Experience using ServiceNow or similar customer ticketing systems.
• Competency with Google Workspace and Microsoft Teams.
• Strong analytical troubleshooting skills and ability to work independently.
• Excellent verbal and written communication skills in English.

Preferred Skills

• Experience with remote PC control tools and video conferencing technology.
• Proven ability to support large-scale IT infrastructure projects and workstation upgrades.

Key Skills

Education

Any Graduate