Description

You will provide on-site technical support for computers, workstations, laptops, printers, and related computing resources.

This role is on-site.

Responsibilities

• Troubleshoot hardware, software, and network issues via telephone or on-site support.
• Provision user accounts in Active Directory following established security procedures.
• Configure new computer setups, including peripherals and software installation.
• Perform hardware maintenance including memory upgrades, hard drive installations, and printer cartridge replacement.
• Maintain Help Desk logs and create end-user documentation.

Required Skills

• 5+ years of technical support experience.
• Microsoft Technology and Windows Operating Systems.
• Active Directory for user provisioning and security groups.
• Office 365, Teams, and MFA.
• System Center (SCCM) and BitLocker.
• ServiceNow for Incident and Request Management.
• Bomgar for remote support and VPN for remote connectivity.
• Citrix Xenapp.
• CompTIA A+ certification.

Preferred Skills

• Experience with hardware-level troubleshooting and component replacement.

Key Skills

Education

Any Graduate