Description

Job Summary:

Key Responsibilities:

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
• Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments) 
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs 
• Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup) 
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals 
• Perform patching, basic administration, storage management, and data protection tasks 
• Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support 
• Participate in data closet management, cable management, and physical infrastructure upkeep 
• Support disaster recovery tasks, backup verification, and basic business continuity activities 
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
• Perform data spill remediation, system compliance checks, and support security applications 
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
• Take complete ownership of issues until full resolution has been achieved

Qualifications and Skills:

Education:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent).

Experience:

• 2–5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment

Technical Skills:

• Desktop / laptop / imaging / Paas lifecycle 
• Networking (switches, WAPs, VPN, Wi-Fi troubleshooting) 
• Printers, peripherals, and shop-floor hardware 
• Basic storage, backup, and disaster recovery concepts 
• Security tools, data spill remediation, and compliance requirements 
• Ticketing systems, SLA/CSAT tracking, and backlog management 

Soft Skills:

• Strong customer service mindset and ability to explain technical issues to non-technical users 
• Excellent prioritization and multitasking in a high-pressure production environment 
• Resourceful “figure it out” attitude — you enjoy variety and learning new systems quickly 
• Team player who can mentor others and escalate intelligently as needed

Other Requirements:

• Valid driver’s license and reliable transportation 
• Ability to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl under desks 
• Willingness to participate in on-call rotation and occasional after-hours/weekend work 
• Must pass background check and drug screening

Key Skills

Education

Any Graduate