Description

You own the full PCaaS lifecycle, from new-hire setups and hardware refreshes to decommissioning and data spill remediation.

This role is on-site.

Responsibilities

• Deploy, configure, and support desktops, laptops, printers, and mobile devices across standard and SCIF environments.
• Manage physical infrastructure including cabling, port activation, Wi-Fi coverage, and data closet upkeep.
• Troubleshoot LAN/WAN, VPN, and WAP issues while supporting manufacturing and engineering shop-floor terminals.
• Perform patching, storage management, backup verification, and disaster recovery tasks to ensure business continuity.
• Handle SLA compliance, ticket backlog, CSAT scores, and major incident support with full ownership until resolution.

Required Skills

• 2–5 years of broad IT support experience, ideally in manufacturing or industrial environments.
• Proficiency in networking fundamentals: LAN/WAN, VPN, Wi-Fi troubleshooting, switches, and WAPs.
• Hands-on experience with desktop imaging, hardware lifecycle management, and peripheral support.
• Ability to manage printer support, stockpiling, installation, and electronic waste disposal.
• Basic knowledge of storage management, backup concepts, and security compliance tools.
• Experience with ticketing systems for SLA tracking and backlog management.
• Valid driver’s license, ability to lift 50 lbs, and willingness to participate in on-call rotations.

Preferred Skills

• Bachelor’s degree in IT or Computer Science, or equivalent certifications (CompTIA A+, Linux+, Security+).
• Experience supporting conference room AV setups and ad-hoc event technical needs.
• Strong customer service mindset with the ability to explain technical issues to non-technical users.

Key Skills

Education

Any Graduate