Description

Manage the full desktop hardware lifecycle and provide comprehensive end-user support for a manufacturing and engineering environment.

This role is hybrid.

Responsibilities

• Own the PCaaS lifecycle, including deployment, new-hire setups, hardware refreshes, and decommissioning.
• Provide day-to-day support for desktops, laptops, printers, peripherals, and mobile devices.
• Troubleshoot network issues, manage port activations, and support Wi-Fi, LAN/WAN, and VPN infrastructure.
• Manage printer support, peripheral ordering, electronic waste disposal, and data closet maintenance.
• Handle backup verification, patching, and disaster recovery tasks while maintaining SLA and CSAT compliance.

Required Skills

• 5+ years of broad IT support experience in manufacturing or engineering environments.
• Hands-on experience with network switches, WAPs, and VPN configurations.
• Proficiency in Wi-Fi troubleshooting and LAN/WAN management.
• Experience with desktop imaging, hardware installation, and peripheral support.
• Understanding of basic storage, backup, and disaster recovery concepts.
• Ability to manage ticketing systems, SLA metrics, and backlog effectively.
• Strong customer service skills with the ability to explain technical issues to non-technical users.
• Valid driver’s license and ability to lift 50 lbs and work in manufacturing areas.

Preferred Skills

• Bachelor’s degree in IT or Computer Science, or equivalent certifications (CompTIA A+, Linux+, Security+).
• Experience supporting equipment in SCIF environments.

Key Skills

Education

Any Graduate