Description

You provide onsite and remote deskside technical support for hardware and software issues.

This role is on-site.

Responsibilities

• Troubleshoot hardware and software images, including LAB, camera, and PC refresh projects.
• Perform machine configuration and software break-fix for Windows and Apple iOS.
• Execute onsite hardware repair and break-fix for Dell and Apple client devices.
• Manage client incident updates via ServiceNow, phone, or in person.
• Handle parts ordering and return processes.

Required Skills

• 2-3 years of related technical work experience, an AA degree, or equivalent technical training.
• Hands-on experience with Windows OS and Apple iOS.
• Proven ability in hardware and software break-fix support.
• Proficiency in hardware troubleshooting and machine configuration.
• Experience using ServiceNow or similar incident management tools.
• Solid understanding of IT services and products.

Preferred Skills

• CompTIA A+ certification.
• Dell or Client hardware certifications.

Key Skills

Education

Any Graduate