Description

Provide deskside and remote technical support for hardware and software issues in Grand Rapids, MI.

This role is on-site.

Responsibilities

• Troubleshoot hardware and software images, including PC refreshes and lab equipment.
• Perform machine configuration and software break-fix for Windows and Apple iOS.
• Execute onsite hardware repairs for Dell and Apple client devices.
• Manage client incident updates via ServiceNow, phone, or in person.
• Handle parts ordering and return processes.

Required Skills

• 2-3 years of related technical work experience or an AA degree.
• Experience with Windows OS and Apple iOS.
• Hardware and software break-fix troubleshooting.
• Hands-on experience with Dell and Apple client hardware.
• Proficiency using ServiceNow for incident management.
• Solid understanding of IT services and products.

Key Skills

Education

Any Graduate