Description

You will manage hardware provisioning, software deployment, and incident resolution for end-users in Akron, OH.

Responsibilities

• Provision devices by powering up, installing Windows updates, drivers, and required applications.
• Manage the hardware lifecycle through Install, Move, Add, and Change (IMAC) processes within ServiceNow.
• Handle device logistics including re-boxing, creating shipping labels, and dispatching hardware to end-users.
• Monitor and resolve calls, incidents, and service requests using ServiceNow.

Required Skills

• 5+ years of experience in Desktop Support.
• Proficiency with Windows 10.
• Experience managing Office 365 environments.
• Hands-on experience using ServiceNow for incident and asset management.
• Strong customer service skills.
• Ability to manage hardware deployment and shipping logistics.

Preferred Skills

• Bachelor's degree or any graduate level education.

Key Skills

Education

Any Graduate