Description

You provide technical support and hardware maintenance for end users in a desktop support capacity.

Responsibilities

• Provide remote desktop assistance and telephone support to users.
• Install, set up, maintain, and troubleshoot desktop and laptop computers.
• Deploy security updates across servers and workstations.
• Manage computer and network backups to ensure data security.
• Guide staff on using company programs and following security standards.

Required Skills

• 5+ years of experience in Service Desk and Desktop Support.
• Proficiency in supporting both PC and Mac environments.
• Hands-on experience with Desktop Support and Hardware Support.
• Experience managing Software Support and VDI Machines.
• Working knowledge of Active Directory.
• Strong communication skills for interacting with technical and non-technical users.
• Associate’s degree in computer technology or equivalent technical training.

Key Skills

Education

Any Graduate