Description

Provide hands-on technical support for hardware and software issues in deskside and remote capacities.

Responsibilities

• Troubleshoot hardware and software images, including PC refreshes, lab equipment, and camera setups.
• Perform machine configuration and software break-fix for Windows OS and Apple iOS.
• Execute hardware break-fix and onsite repairs for Dell and Apple client devices.
• Manage client incident updates via ServiceNow, in person, or by phone.
• Handle parts ordering and returns processes.

Required Skills

• 2-3 years of related technical work experience or an AA degree/technical training.
• Proven experience with deskside support services.
• Direct experience with hardware break-fix and troubleshooting.
• Proficiency in Windows OS and Apple iOS environments.
• Experience using ServiceNow for incident management.
• Ability to perform onsite hardware repairs for Dell and Apple hardware.
• Strong understanding of IT services and products.

Preferred Skills

• CompTIA A+ certification.
• Dell or Client hardware certifications.

Key Skills

Education

Any Graduate