Description

Provide on-site technical support and hardware maintenance across six Houston locations.

This role is on-site.

Responsibilities

• Troubleshoot Dell laptop and desktop PCs to resolve hardware and software issues.
• Perform hardware break-fix tasks and preventative maintenance at assigned sites.
• Work directly with end-users and executives to resolve technical problems.
• Travel between specific Houston locations to provide field support.
• Provide regular status updates to management regarding site health and issue resolution.

Required Skills

• 5+ years of field technician experience in client-facing or executive customer service roles.
• Proven experience with hardware break-fix and system installation.
• Expertise in troubleshooting Dell hardware and managing Dell warranty support.
• Strong communication skills for interacting with end-users and management.
• CompTIA A+ certification.
• Ability to perform site-wide preventative maintenance.
• Valid driver's license for travel between local sites.

Preferred Skills

• Dell or Lenovo certifications.
• Experience supporting macOS environments.

Key Skills

Education

Any Gradaute