Description

You provide deskside technical support and hardware maintenance for end users in Longmont, CO.

This role is on-site.

Responsibilities

• Maintain, troubleshoot, and repair computer systems, hardware, and peripherals.
• Perform IMAC tasks, hardware repairs, and software image troubleshooting.
• Manage user account information, including security rights and system groups.
• Document hardware and software upgrades and replace failing components.
• Resolve network connection issues by tracking connections back to network switches.

Required Skills

• 3-6 years of experience supporting PC hardware and software.
• Proven experience in deskside support.
• Strong customer service skills.
• Ability to identify, analyze, and repair product failures.
• Experience training employees on hardware and software usage.
• Bachelor's degree or any graduate level education.

Preferred Skills

• Hands and feet support for servers and networks.
• Experience supporting mobile devices, data plans, and mobile networks.
• A+ certification.

Key Skills

Education

Any Graduate