Description

You will provide onsite and remote technical support to end-users during a short-term engagement.

Responsibilities

• Manage the ServiceNow and Clear Vision ticket queues to resolve user issues.
• Test, image, and configure desktops, laptops, and computer peripherals.
• Troubleshoot Windows 10, macOS, and Office 365 software and hardware.
• Assist internal technicians with large-scale IMAK tasks and hardware setups.
• Support A/V systems including Crestron and Microsoft Teams.

Required Skills

• 3-6 years of desktop support experience covering both desk-side and remote environments.
• Proficiency with ServiceNow ticket management.
• Hands-on experience with Windows 10 and macOS imaging and troubleshooting.
• Active Directory experience managing users and computers.
• Microsoft Intune experience managing users and devices.
• Office 365 troubleshooting expertise.
• Mobile support including MS Authenticator configuration and troubleshooting.
• Single Sign-On (SSO) troubleshooting skills.
• Knowledge of Group Policy Objects (GPO).
• Strong verbal and written English communication skills.

Preferred Skills

• Fluency in Spanish.

Key Skills

Education

Any Graduate