Description

Provide onsite and remote technical support to end-users during a short-term engagement.

Manage ServiceNow and Clear Vision ticket queues to resolve user issues. Test, image, and configure desktops, laptops, and computer peripherals. Troubleshoot Windows 10, macOS, and Office 365 software and hardware. Support A/V systems including Crestron and Microsoft Teams.

Responsibilities

• Manage ServiceNow and Clear Vision ticket queues to resolve user issues.
• Test, image, and configure desktops, laptops, and computer peripherals.
• Troubleshoot Windows 10, macOS, and Office 365 software and hardware.
• Support A/V systems including Crestron and Microsoft Teams.
• Handle mobile support including MS Authenticator configuration and troubleshooting.

Required Skills

• 3-6 years of desktop support experience covering desk-side and remote environments.
• Proficiency with ServiceNow ticket management.
• Hands-on experience with Windows 10 and macOS imaging and troubleshooting.
• Active Directory experience managing users and computers.
• Microsoft Intune experience managing users and devices.
• Office 365 troubleshooting expertise.
• Single Sign-On (SSO) troubleshooting skills and knowledge of Group Policy Objects (GPO).

Preferred Skills

• Fluency in Spanish.

Key Skills

Education

Any Graduate