Description

You will provide onsite technical support and manage end-user services at local sites in Indianapolis, IN.

Responsibilities

• Install and configure desktops, laptops, mobile devices, and peripherals, including software installations and configuration changes.
• Perform break-fix tasks, desk-side support, iMac support, data migrations, and hardware refreshes.
• Manage the ticket queue to ensure all service requests and incidents are resolved within defined SLAs.
• Execute move requests, project work, and provide IT support for onsite or offsite events and meetings.
• Coordinate with vendors for hardware warranty repairs and with Level 3 support groups for service enhancements.

Required Skills

• 5+ years of technical experience in end-user support.
• Proficiency with Windows Operating Systems and MS Office.
• Hands-on experience with Break Fix, Desk Side Support, iMacs, and Data Migration.
• Experience troubleshooting VPN, local and network printing, notebooks, and mobile devices.
• Ability to install and troubleshoot a wide range of software applications.
• CompTIA A+ certification or equivalent.
• Analytical problem-solving skills and strong verbal communication.

Preferred Skills

• Ability to lift up to 30lbs at waist level.
• Flexibility to travel to remote sites or clusters.
• Experience maintaining security compliance through access reviews and facility inspections.

Key Skills

Education

Any Graduate