Description

Provide onsite technical support to end users, managing the full lifecycle of desktop and mobile devices.

This role is on-site.

Responsibilities

• Install and configure desktops, laptops, mobile devices, peripherals, and software.
• Perform break-fix, desk-side support, IMACDs, data migration, refreshes, and health checks.
• Manage the ticket queue to ensure service requests and incidents resolve within agreed service levels.
• Ensure security compliance by performing access reviews, risk assessments, and controls verification.
• Coordinate with vendors and Level 3 support groups for service delivery enhancements and hardware warranty repairs.

Required Skills

• 7+ years of technical experience in providing end-user support.
• Experience supporting Windows Operating Systems, MS Office, VPN, and local/network printing.
• Proficiency with various desktop systems, operating systems, and diverse technical environments.
• Ability to install software for and troubleshoot a wide range of applications.
• Experience managing SLA reporting and adherence.
• Strong analytical thinking and problem-solving ability.
• Familiarity with operating systems and mobile device support.

Key Skills

Education

Bachelor's degree