Description

Provide Tier 1 and Tier 2 technical support to staff and leadership in Iowa.

This role is on-site.

Responsibilities

• Troubleshoot hardware and software issues, escalating complex problems when necessary.
• Install software and image computers according to established guidelines.
• Communicate technical solutions clearly to non-technical users.
• Collaborate with the IT team to ensure timely resolution of support requests.

Required Skills

• 1-3 years of experience in technical support roles.
• Proficiency with VRS (Virtual Remote Support).
• Experience with DOM (Device/Domain Management).
• Strong technical troubleshooting skills.
• Ability to work under immediate supervision.
• Any graduate degree.

Preferred Skills

• Experience with Windows imaging and deployment tools.
• Familiarity with ticketing systems for tracking support requests.

Key Skills

Education

ANY GRADUATE