Description

Resolve Service Desk incidents, deploy systems, and maintain infrastructure for a 300–500 user environment.

This role is remote.

Responsibilities

• Resolve Service Desk incidents and requests within SLA, providing face-to-face and virtual end-user support.
• Deploy systems, equipment, applications, and updates while troubleshooting WAN/LAN/Wi-Fi issues.
• Manage hardware inventory, coordinate replacements, and support infrastructure projects.
• Maintain AD/Entra ID profiles, groups, and access provisioning for all users.
• Identify automation opportunities to improve support operations and maintain knowledge base articles.

Required Skills

• 3–5+ years as a Desktop Support Technician in environments with 300–500+ users.
• 2+ years Active Directory maintenance and identity management (AD, Azure AD).
• Hands-on support for Windows 10/11 and macOS.
• Proficiency with endpoint management tools: Intune, JAMF, SCCM, or NinjaOne.
• Networking knowledge: TCP/IP, DNS, DHCP, VPN, 802.1x.
• Experience with ticketing systems: ServiceNow or Jira Service Management.
• Bachelor’s degree in a technical discipline.
• Strong analytical, problem-solving, and communication skills.

Preferred Skills

• 2+ years hardware troubleshooting in manufacturing (preferred: medical device).
• Experience supporting executives and VIPs.

Key Skills

Education

Bachelor's degree