Description

Resolve Service Desk incidents and requests within SLA while providing face-to-face and virtual end-user support for a 300–500+ user environment. Deploy systems, equipment, applications, and updates, and troubleshoot WAN/LAN/Wi-Fi issues to support infrastructure projects.

This role is on-site.

Responsibilities

• Manage hardware inventory, coordinate replacements, and support telephony, video conferencing, and breakroom equipment.
• Maintain documentation, knowledge base articles, and provide end-user training as needed.
• Maintain AD/Entra ID profiles, groups, and access provisioning.
• Identify automation opportunities to improve support operations.

Required Skills

• 3–5+ years as a Desktop Support Technician with experience in manufacturing environments.
• 2+ years hardware troubleshooting and Active Directory maintenance.
• Hands-on support for Windows 10/11, macOS, and basic Linux.
• Experience supporting executives and VIPs.
• Proficiency with O365, SharePoint, G Suite, Exchange, and endpoint tools (Intune, JAMF, SCCM, NinjaOne).
• Networking knowledge: TCP/IP, DNS, DHCP, VPN, 802.1x.
• Ticketing experience with ServiceNow or Jira Service Management.

Preferred Skills

• CompTIA A+ or MCDST certification.
• Bachelor’s degree in a technical discipline.

Key Skills

Education

Bachelor's degree