Description

Required Skills & Experience
High school diploma, vocational training, Associate’s/Bachelor’s degree in Information Technology, Computer Science, or related field.
1–4 years of relevant IT Support / Desktop Support / Service Desk experience.
Strong knowledge of:
Windows 10/11
Microsoft Office 365
Azure / Active Directory
Basic networking – DNS, DHCP, TCP/IP
Endpoint security tools
Strong communication, customer service, patience, troubleshooting, and problem-solving skills.
Ability to provide hands-on technical support to end users and resolve hardware/software issues efficiently.
 

Preferred Skills
CompTIA A+
CompTIA Network+
Microsoft certifications/credentials
Experience supporting enterprise desktop environments is a plus.
 

Ideal Candidate

Desktop Support Technician / IT Support Specialist / Service Desk Technician with hands-on experience supporting Windows 10/11, Office 365, Active Directory/Azure AD, networking, endpoint security, and end users

Key Skills

Education

Any Graduate