Description

Lead a team of 25-30 technicians to provide onsite deskside support, technical resolution, and resource management for end users.

This role is on-site.

Responsibilities

• Manage shift planning, on-call rosters, and resource productivity for the support team.
• Oversee SLA reporting, adherence, and contract management to ensure timely incident resolution.
• Install, configure, and troubleshoot desktops, laptops, mobile devices, and associated peripherals.
• Execute hardware refreshes, data migrations, IMACDs, and onsite software installations.
• Provide hands-and-eyes support for Audio Visual, Network, and Server teams during events and disaster recovery.

Required Skills

• 4-7 years of technical experience in service delivery and end-user hardware/software support.
• Proficiency with Windows Operating Systems, Mac, and MS Office.
• Experience managing helpdesk ticket queues and coordinating with hardware vendors for warranty repairs.
• Technical expertise in VPN, local and network printing, and mobile device management.
• Ability to troubleshoot applications and desktop systems in diverse environments.
• Proven experience in team leadership and resource management.
• CompTIA A+ certification or equivalent.
• Physical ability to lift up to 30lbs at waist level.

Preferred Skills

• BS/BA in Computer Science, Information Systems, or an equivalent combination of education.

Key Skills

Education

Not specified