Description

Provide direct technical support for end users across Windows and Mac environments in Lansing, MI.

This role is on-site.

Responsibilities

• Resolve hardware and software issues for Windows PCs, Macs, and iOS handheld devices.
• Manage the full lifecycle of IT equipment, including imaging, configuring, onboarding, and retiring devices.
• Administer incident tickets within ServiceNow, ensuring detailed documentation and information gathering.
• Maintain meeting room technology, including TVs, Polycom, and various audio/video conferencing hardware.
• Troubleshoot peripherals such as cabling, projectors, phones, keyboards, and mice.

Required Skills

• 4-7 years of experience in desktop support or helpdesk roles.
• Hands-on experience supporting Windows and Mac operating systems.
• Proficiency with Microsoft Office 365 online and desktop applications.
• Experience troubleshooting Dell and Mac hardware platforms.
• Ability to use ServiceNow for ticket management and incident tracking.
• Technical knowledge of mobile device support for iOS.
• Experience with hardware break-fix and deployment of laptops.

Preferred Skills

• Competency in field service and onsite technical support.

Key Skills

Education

Not specified